FAQ

: : E-mail & Spamming Inquiries : Some users are unable to send me emails. Please help.

Question:	Some users are unable to send me emails. Please help.
Answer:	Mecca ehosting.ca does not block other mail servers with the exception that we actively block China's and Korea's IP addresses that are known to be broadcasting spams. Mail receiving problems can be due to the originating mail server itself or the originating mail server's DNS and/or connectivity problem. If you believe that there are users who cannot send emails to our servers, please send us an email at support@mecca.ca with the below information: - Mail sender's email address along with the time/date the email was sent; - If the sender received a bounced back message, please have it forwarded to us. If you can get a hold of originating mail server's administrator, please ask them to contact noc@mecca.ca with the below information: - A traceroute report from their mail server - Mail server log segments reflecting that their mail server cannot connect to our server with the SMTP error code or message. Our mail server abuse policy can be found at http://ehosting.ca/abuse
last updated Apr.14.2005

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