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: : E-mail & Spamming Inquiries : I am receiving junk emails (spam), how do I eliminate them? Print
Question:I am receiving junk emails (spam). How do I eliminate them?
Answer:We have an advanced spam detection system, Spam Assassin, in place. Every spam identified by our system will be marked as "SUSPECTED SPAM" in the subject of the spam.

The sensitivity level of the spam detection system can be adjusted via our Control Panel -> Email Accounts Management -> Spam Detection Settings.

You can then set which email address you want to allow or deny from there.

If you define an email address in ALLOW mode, this means that it will bypass our spamassissan system.

If you define an email address in DENY mode, this means that email sent from this address will be caught by our spamassissan system and emails from this address will be marked as SUSPECTED SPAM.

The default sensitivity level of the spam detection system should be able to filter out around 70%-80% of spam.

You can then use Message Filters (offered by our webmail and almost all third party email programs) to filter out the SPAMs identified by our system.

Should you wish to delete the spam emails, you must identify your deleting/filtering rules. Please log onto our webmail --> Options --> Filters --> Edit your filter rules. You can then define your filter emails description as:

Filed: Subject
Text: Suspected SPAM
Action: Delete Message

When the spam message arrives at your mailbox, it will be crossed symbolizing the message has been deleted. However, you must click the "purge delete" button to fully remove the message from your mailbox.

Or proceed the following via our webmail:

1. goto "Options" --> "Delete and Moving Messages"
2. check "When deleting messages, move them to your Trash folder instead of marking them as deleted."
3. click on save options
4. back to "Options" --> "Maintenance Operations"
5. check "Perform maintenance operations on login"
6. check "Purge old message in the Trash folder"
7. for "Purge Trash how often" please choose "Every login"
8. click on save options

Please also refer to other of our FAQs in relates to spam control:

1. Spammer has used my email for spamming.
2. AntiSpam Tips.

Although spamming from external source is beyond our control, our team has been working very hard to fight against spammers from all over the world.

last updated Jun.18.2004
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