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: : Web Hosting Inquires : What is your uptime policy? Print
Question:What is your uptime policy?
Answer:Mecca guarantees 100% network uptime and 99.5% server uptime. Network uptime guarantee does not cover outages due to scheduled or emergency network and/or facility maintenance, which will be broadcast to all customers in advance via email, and will not exceed 20 minutes per month. Server uptime guarantee does not pertain to scheduled or emergency server maintenance, unexpected operating system and hardware failures. In order to accomplish 100% network uptime and 99.5% server uptime, Mecca has carried out the following:

a) All network connections make use of Cisco's Hot Standby Router Protocol (HSRP)
b) Multiple upstream providers
c) Fully redundant OCn internal backbone network
d) All network devices and server parts have onsite spares
e) All key network components, mail and web servers are monitored 24/7
f) UPS and diesel generator power are in place to prevent power failures

Please read our terms and policies at http://www.ehosting.ca/terms.php for more details.
last updated Oct.1.2003
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