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: : Billing Inquiries : Who do I contact if I want to cancel my account? |
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| Question: | Who do I contact if I want to cancel my account? | | Answer: | Please include the following information and send your request to billing@mecca.ca.
[*] Name / Business Name
[*] Administrative email address
[*] Account domain name
[*] Selected Hosting Plan
[*] Account Activation Date
[*] Reason for Refund
[*] User Name / Password
However, please note that we do NOT issue any refund on domain name(s). Once a domain is registered with us, it is fully under your ownership. You are free to transfer your domain to another domain registrars.
For hosting, if you are a new subscriber, full refund MINUS the $15 administration fee MINUS any cheque handling charges (if applicable) will be issued. Note that you can only request the refund within 14 days of purchase. 14-days money back guarantee is only offered to new Subscriber only. After the account has been active for 14 days, Mecca will provide partial refund of the hosting fee MINUS the following items: (Canadian $15 administration fee, any applicable cheque charges, 3 months hosting service fee).Subscriber who has not subscribed to our service for the past 48 calendar months is considered as new Subscriber.
Please see our other FAQ question for more refund details:
[*] Do you offer a money back guarantee?
[*] Can I cancel my domain order and obtain a refund? | | last updated Oct.2.2011 | |
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